Privacy Policy
Return Policy
If for any reason you are not completely satisfied, you can ask to return your product within 1 week after you received your order.
If you receive a damaged item, you can ask for a repair, a replacement, or a refund within 1 week of delivery.
Please note that made-to-order products, such as a commissioned artwork and custom and made-to-order design pieces are not eligible for return or refund.
All return costs are covered by Artfro.
Shipping & Delivery
How can I track my order?
You can track your order with a tracking link you will receive by email 2 to 3 days (on average) after your purchase. As soon as it is available, you will also be able to find your tracking link on your My Orders page.
As we use third-party providers, this service might slightly differ from one order to another. Some shipping companies may provide a possibility to schedule at your convenience, though it can’t be guaranteed by Artfro Collection.
Please note that the tracking information is sent to you by our third-party delivery services.
How much does my delivery cost?
The price of your delivery is included in an artwork price.
Please note that our prices include:
Insurance. Your order is 100% protected in case of any damage or loss.
All customs fees, taxes, and document preparation.
Third-party logistic provider shipping costs.
You might choose a White-Glove delivery option that is realized by art professionals. In this case additional costs would apply.
Taxes & Customs:
All taxes and customs fees are not included in an artwork price.
In some cases, the shipping company will ask you to pay customs import fees.
Types of delivery services:
You can choose between 2 delivery options:
Professional Front-Door Delivery
Your order will be delivered in person to your building or your house doorstep by a trusted shipping company (DHL, FedEx, UPS). All products are carefully packaged by the artists following Artfro guidelines.
White-Glove delivery
An art professional will handle your delivery. You can choose the day and time for your delivery and your item will be delivered to the room of your choice. The item will be unpacked and all packaging will be removed from your home.